Lesson 1: If You’re Going Through Hell, Keep on Going

Read Lesson 2 Here!


In the fast-paced world of hospitality management, challenges and obstacles are inevitable. As professionals in this industry, we often encounter situations that can feel overwhelming and stressful. The phrase “If you’re going through hell, keep on going” resonates deeply in the realm of hospitality management, as it emphasizes the importance of perseverance, resilience, and determination. In this lesson, we will explore how this powerful saying applies to the world of hospitality, where each day presents a new set of trials that require unwavering commitment and a positive mindset.

Understanding the Phrase

What does the phrase mean?

The phrase “If you’re going through hell, keep on going” encourages individuals to push forward even during the most challenging times. Coined by Winston Churchill, it suggests that in times of adversity, the only way to overcome difficulties is to keep moving forward. In the context of hospitality management, this means not giving up, regardless of the obstacles that come our way.

Embracing Perseverance in Hospitality

Hospitality professionals often face situations that demand extraordinary resilience. Whether it’s dealing with difficult guests, managing unexpected crises, or navigating financial hardships, the ability to persevere is crucial. When facing hellish situations, it’s essential to stay focused on the end goal and keep forging ahead.

The Importance of Resilience

Bouncing Back from Setbacks

In the hospitality industry, setbacks are bound to happen. Whether it’s a negative online review, a service lapse, or staff turnover, resilience is key to bouncing back. Embracing the “keep on going” mindset allows hospitality managers to learn from mistakes, make improvements, and continue delivering exceptional experiences.

Inspiring the Team

Leaders in hospitality must exemplify resilience to inspire their teams. When employees see their managers facing challenges head-on with determination, they are more likely to follow suit. This creates a positive work culture where everyone supports each other through difficult times.

The Power of Determination

Achieving Long-Term Goals

The journey to success in hospitality management is rarely smooth. However, with determination, managers can remain steadfast in achieving long-term objectives. The willingness to persevere through difficult times can lead to business growth and recognition in the industry.

Overcoming Crisis Management

Hospitality managers are often at the forefront of crisis management. From natural disasters to unforeseen emergencies, their ability to keep going and take decisive action is vital. By maintaining a strong sense of determination, managers can navigate crises effectively, minimizing potential damage to the business.

Cultivating a Positive Mindset

Focusing on Solutions, Not Problems

The “keep on going” mentality urges hospitality managers to focus on finding solutions instead of dwelling on problems. By maintaining a positive mindset, they can explore creative approaches to overcome challenges and turn unfavorable situations into opportunities for growth.

Practicing Self-Care

In the demanding field of hospitality management, burnout is a significant concern. Embracing the philosophy of “keep on going” should also include taking care of oneself. Engaging in self-care practices helps maintain mental and physical well-being, enabling managers to perform at their best during trying times.


The phrase “If you’re going through hell, keep on going” holds profound significance in the world of hospitality management. As professionals in this dynamic and challenging industry, perseverance, resilience, determination, and a positive mindset are crucial qualities to possess. By embodying this philosophy, hospitality managers can lead their teams through tough situations, conquer obstacles, and emerge stronger than ever before.

Read Lesson 2 Here!


  1. What inspired Winston Churchill to coin this phrase? Winston Churchill used this phrase as a motivational tool during World War II, encouraging people to endure the hardships of war and strive for victory.
  2. Is the “keep on going” mindset applicable only to hospitality management? While it’s relevant to various fields, the philosophy of perseverance is especially crucial in hospitality management due to its unpredictable nature.
  3. Can employees benefit from embracing this mindset too? Absolutely. The “keep on going” mentality can inspire employees to stay committed and driven, contributing to the success of the entire hospitality team.
  4. How can hospitality managers foster resilience in their teams? By setting an example, acknowledging efforts, and offering support during tough times, managers can cultivate resilience in their employees.
  5. What are some effective self-care practices for hospitality managers? Self-care practices may include regular exercise, mindfulness techniques, spending time with loved ones, and taking periodic breaks from work.