In the bustling world we live in, the hospitality industry stands as a sanctuary. It’s not just about checking into a hotel or dining at a restaurant
In the ever-evolving landscape of business, leadership transitions are both an inevitability and an opportunity.
Discover how systemic leadership is transforming the hospitality industry. From enhancing guest experience to crisis management and sustainability
As a hospitality manager, maintaining a positive mindset is not just an option, but an essential attribute that can significantly impact the success of your team and the overall guest experience. In this course, we will explore the significance of staying positive in the hospitality industry, its effects on team morale, guest satisfaction, and strategies to cultivate a positive work environment.
Several years ago, I worked for a hotel that presented certain challenges when speaking with potential clients. I attended the annual conference for the management company in 2018, the guest speaker, Mrs. Holly Zoba, spoke to the group about “Standing Apart from the Crowd.”
I would like to share with you my top 4 takeaways from that presentation that have changed my life for the better.
Interviewing for a new position can be one of the most exciting moments of your career. Landing a new job can change your whole life, especially in the hospitality industry, where taking a new position can mean moving to a new city, state, or even country!
Here are 5 tips to help you make the best first impression possible and land the hospitality job of your dreams!
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What’s Hospitality 101?
Taking care of others is Hospitality 101. Sounds simple but it’s not. Some people are easy, they are an open book and will tell you what they want… some not so much. What’s the first step in uncovering your guests needs… ask questions! Sounds simple but too often we think one size fits all and take it from a plus sized guy, it does not.
Ask open ended questions at check in like “what’s bringing you to town?” Listen to the answer and engage. Observe what your guest is telling you, are they walking with a cane? Maybe ask, “would you like to be near the evaluator landing and save some steps?” Do they have children with them if so…”how about a room on the first floor making easier to get to the pool?”
I get it, some people like to chat and have fun, some need to get to their room NOW! Read the room. Chat with every one who will let you and be respectful to those not who will not.
What to learn more?
Check out our Training Resources!